Privacy Policy

# Privacy Policy

**Last Updated: February 9, 2025**

## 1. Introduction

Rock Solid Restorations LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, and mobile communications.

## 2. Information We Collect

### 2.1 Personal Information

We may collect:

- Name and contact information (email address, phone number, mailing address)

- Property information related to roofing services

- Communication preferences

- Service history and interactions with our company

- Payment information

### 2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

- Device information

- IP address

- Browser type

- Pages viewed

- Time spent on pages

- Referring website addresses

## 3. How We Use Your Information

We use your information to:

- Provide and improve our roofing services

- Process payments

- Communicate about services and appointments

- Send marketing communications (with your consent)

- Analyze and improve our website and services

- Comply with legal obligations

## 4. Text Message Program

### 4.1 SMS Consent

When you opt in to our text message program:

- You consent to receive recurring automated marketing messages

- Message frequency varies

- Message and data rates may apply

- Text HELP for help or STOP to cancel

- Consent is not required for purchase

### 4.2 SMS Data Privacy

**Important Notice**: All text messaging originator opt-in data and consent information will not be shared with any third parties. Data obtained through the short code program will not be shared with any third parties for their marketing purposes/reasons.

## 5. Information Sharing

We do not sell your personal information. We may share your information with:

- Service providers who assist in our operations

- Professional advisors (e.g., lawyers, accountants)

- Law enforcement when required by law

**Exclusions**: The above categories explicitly exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

## 6. Your Rights

You have the right to:

- Access your personal information

- Correct inaccurate information

- Request deletion of your information

- Opt-out of marketing communications

- Withdraw SMS consent at any time

## 7. Data Security

We implement appropriate security measures to protect your information, including:

- Encryption of sensitive data

- Regular security assessments

- Employee training on data protection

- Secure data storage systems

## 8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

## 9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised date and will be effective immediately upon posting.

## 10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Rock Solid Restorations LLC

W 7th St

Tolar, TX 76476

Email: jeff@rocksolidresto.com

Phone: 817.736.1888

## 11. California Privacy Rights

California residents may have additional rights regarding their personal information under the CCPA. Please contact us for more information.

## 12. Cookie Policy

We use cookies to:

- Improve website functionality

- Analyze website traffic

- Personalize your experience

You can control cookie settings through your browser preferences.

## 13. Retention Period

We retain personal information for as long as necessary to:

- Provide requested services

- Comply with legal obligations

- Resolve disputes

- Enforce agreements

We securely dispose of information when it's no longer needed for these purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.